WordPress Site support & maintenance, minus the worry.
Monthly maintenance, security updates, WAF rules, content changes and everything in between, handled by a senior team that already knows your site, so you never have to think about it.
Built for business
Our process and platforms are crafted from the ground up to serve businesses big and small.
Concierge Service
Build with confidence knowing you have a team ready and available via Slack, your site, email or phone.
Active Monitoring
We watch more than whether your site is up: uptime, security patches, updates and the integrations your business depends on.
Your website should run like it’s someone’s full-time job. With us, it is.
Proactive, not reactive
We patch, test and tune on a schedule, so problems get caught before your customers ever notice them.
Tested before it ships
Updates are checked against the parts of your site that matter most — forms, checkout, integrations — before they reach production.
Transparent by default
Every hour, update and request is logged in my.linchpin.com. No surprise invoices and no black box.
One team, end to end
Hosting, security, content and code are handled by the same senior team, so nothing falls through the cracks between vendors.
Everything your site needs, handled
Support isn’t just plugin updates. It’s every moving part that keeps your site fast, secure and current — and we cover a lot of ground. See all of our services →
Monthly maintenance
WordPress core, theme and plugin updates applied on a predictable schedule and checked after every run.
Security updates
Critical patches applied as soon as they’re released, not whenever the next maintenance window comes around.
WAF rules
Firewall rules tuned to your traffic to block bad bots, brute-force logins and abuse before they hit your server.
Managed hosting
Premium WordPress hosting with backups, staging and uptime monitoring, managed by the people who built your site.
Content updates
New pages, copy edits, images and landing pages when your team is stretched thin or the deadline is tomorrow.
Performance tuning
Caching, CDN and Core Web Vitals work that keeps pages quick as your content and traffic grow.
Ecommerce care
WooCommerce, payment gateways and checkout flows watched closely, because downtime there costs real money.
Integrations
ERP, CRM, POS and API connections kept healthy as the platforms on either side keep changing.
Development help
Bug fixes, small features and improvements from developers who already know your codebase.
Three ways to reach us
Tell us what’s happening and how urgent it is.
We’ll route it to the people who already know your site.
Submit a support request
Use the form on this page for bugs, content edits, access requests and anything else. Mark it urgent if your site is down or compromised.
Check system status
See real-time status for Linchpin-managed hosting and services before you submit a request.
Talk to a real person
Call 401-305-5228 during business hours, 9am–5pm ET, Monday to Friday. For emergencies, mark your request urgent.
You’ll always reach a person
Active support clients reach the senior team that knows their site, usually in near real time. Every channel goes to a person. We never put AI between you and our team.
| How you reach us | Best for | Typical first response |
|---|---|---|
| Chat on your site (Mantle) | Quick questions and small fixes, right from your WordPress dashboard | Near real time |
| Your dedicated Slack channel | Day-to-day work with the people who build and maintain your site | Near real time |
| Support request | Bugs, content edits, access changes and anything that needs a tracked record | Typically within 90 minutes, 9am–5pm ET, Monday to Friday |
| Urgent request | Your site is down, checkout or forms are broken, or you suspect a security issue | Triaged immediately |
Prefer the phone? Call 401-305-5228, 9am–5pm ET, Monday to Friday. Something urgent? Request support
Included with every support package
Reporting at a glance
24/7
my.linchpin.com shows hours used, updates applied and open requests in one place, any time you want to look.
Dedicated Slack channel
1:1
A shared channel with the people actually working on your site. No ticket queues, no starting from scratch.
Chat from your site
Live
Have a quick question? Chat with our team right from your own WordPress dashboard through Mantle, and get a real answer from a real person.
Premium plugin library
$4,500
Active support clients have access to our agency library of premium plugin licenses a $4,500 value on its own, included.
See every hour, update and request
my.linchpin.com shows the hours you’ve used, the updates we’ve applied and every open request in one place, and a bi-weekly budget report keeps invoices free of surprises. You always know what we did, what it cost and what’s next.
Support that fits the site you actually have
No one-size-fits-all pricing. Pick a starting point, tell us about your site, and we’ll scope a monthly or annual package around what it really needs.
Essential
For marketing and content sites that need to stay secure, current and fast without anyone on your team babysitting them.
✓
Monthly core, theme & plugin updates
✓
Security patching & WAF protection
✓
Backups & uptime monitoring
✓
Hours for content edits & fixes
Ecommerce
For stores where every minute of downtime has a dollar figure attached. Extra care for checkout, payments and integrations.
✓
Everything in Essential, plus…
✓
Checkout & payment testing after updates
✓
WAF rules tuned for bots & card testing
✓
ERP, CRM & POS integration monitoring
✓
Priority response for store issues
Concierge
For complex platforms, multiple sites or teams that need a dedicated block of senior hours every month.
✓
Dedicated development hours
✓
Integration & API maintenance
✓
Account management & strategy calls
✓
Response times built to your needs
In every case and in all situations, the Linchpin team has gone above and beyond to fix issues and suggest ways to streamline our various processes.
Jean Alexandre
Product Manager, Web Development, OpenText
Frequently Asked
Before you submit a request.
Your site is down, checkout or forms are broken, or you suspect a security issue. Those are triaged immediately.
Active support clients usually hear back in near real time through Mantle chat on their site or their dedicated Slack channel. Support requests are typically answered within 90 minutes during business hours, 9am–5pm ET, Monday to Friday.
We can still help. Tell us about the site and we’ll start with a technical audit so we know exactly what we’re working with.
Requests are tracked against your support package and show up in your bi-weekly budget report, so there are no surprises.
The page URL, what you expected, what happened instead, screenshots if you have them, and how urgent it is.
Yes. Content updates, new pages and expedited edits all go through the same form.
Submit a request with the person’s name, email and role. We use named accounts, so access is never shared.
Check status.linchpin.com for real-time status of Linchpin-managed hosting and services.
Yes — 401-305-5228 during business hours. For emergencies, also submit an urgent request so it’s tracked.
Yes. You’ll receive a confirmation with a reference, and our team will update you as the request moves forward.
Keep it your website not your worry.
Tell us about your site and how your team works. We’ll put together a support package that fits — no commitment until it’s right.