Privacy Policy

Effective Date: May 4th, 2026

Linchpin (“Linchpin”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit linchpin.com or our associated website(s), contact us, submit information through our website, subscribe to communications, or otherwise interact with us.

This Privacy Policy applies to information we collect through our own website, forms, communications, and business operations. It does not replace or override the privacy policies of our clients, partners, or third-party websites.

Who We Are

Linchpin is a digital agency that provides web strategy, design, development, WordPress services, digital support, consulting, and related technology services.

Our website is primarily intended to provide information about our services, share insights, and allow visitors, prospective clients, partners, and job applicants to contact us.

Information We Collect

We collect information in several ways, including information you provide directly, information collected automatically, and information received through third-party tools we use to operate our business and website.

Information You Provide to Us

You may provide information to us when you:

• Submit a contact form.
• Request a proposal or consultation.
• Subscribe to email updates.
• Send us an email.
• Schedule a meeting.
• Use the chat feature on our website.
• Apply for a job or otherwise inquire about working with us.
• Communicate with us as a client, vendor, partner, or prospective client.

The information we collect may include:

• Name.
• Email address.
• Phone number.
• Company or organization name.
• Job title or role.
• Website URL.
• Project details.
• Budget, timeline, or business goals.
• Files, documents, or other materials you choose to submit.
• Resume, portfolio, employment history, or applicant-related information.
• Any other information you choose to provide.

Please do not submit sensitive personal information unless it is necessary for your request.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• IP address.
• Browser type, version and language.
• Device type.
• Operating system.
• Referring website or source.
• Pages viewed.
• Links clicked.
• Time spent on pages.
• Date and time of visits.
• Approximate location inferred from IP address.
• Interactions with forms, chats, and website features.
• Diagnostic, performance, and error data.

We use this information to operate, secure, analyze, and improve our website and services.

Information Collected Through Chat, CRM, Analytics, Spam, and Security Tools

We use third-party tools to help us communicate with visitors, manage relationships, prevent spam, monitor security, analyze website performance, and improve our marketing and business operations.

These tools may collect or process information such as:

• Contact information submitted through forms or chat.
• Chat transcripts or conversation history.
• Source, campaign, and referral information.
• Website activity before or after submitting a form.
• Email engagement, such as opens and clicks.
• IP address, device, and browser information.
• Spam detection signals.
• Security logs and suspicious activity indicators.
• CRM records related to inquiries, clients, vendors, and partners.

These tools help us understand how visitors interact with our website, respond to inquiries, identify potential clients, reduce spam and abuse, secure our systems, and improve our services.

Cookies and Similar Technologies

We may use cookies, pixels, scripts, local storage, and similar technologies to operate our website, remember preferences, analyze traffic, measure marketing performance, prevent spam, and improve user experience.

Cookies and similar technologies may be used for purposes such as:

• Website functionality.
• Analytics and performance measurement.
• Form tracking and attribution.
• Spam prevention.
• Security and fraud prevention.
• Marketing and campaign measurement.
• Remembering user preferences.

You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function as intended.

How We Use Information

We may use the information we collect to:

• Respond to inquiries.
• Communicate with you about our services.
• Evaluate project fit.
• Prepare proposals, estimates, and statements of work.
• Provide services to clients.
• Manage client, vendor, and partner relationships.
• Operate, maintain, and improve our website.
• Analyze website traffic and marketing performance.
• Understand how visitors use our website.
• Improve our content, services, and user experience.
• Send newsletters, updates, or marketing communications.
• Schedule meetings and manage communications.
• Prevent spam, abuse, fraud, and security incidents.
• Debug technical issues.
• Protect our rights, systems, clients, users, and business.
• Comply with legal, accounting, contractual, and regulatory obligations.

Email and Marketing Communications

If you subscribe to our email list, submit a form, or otherwise request information from us, we may send you relevant communications about Linchpin, our services, insights, events, or updates.

You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional, administrative, or service-related communications.

How We Share Information

We do not sell your personal information.

We also do not share your personal information with third parties for their independent advertising or marketing purposes.

We may share information in the following limited circumstances:

Service Providers

We may share information with trusted service providers that help us operate our website, communicate with visitors, manage client relationships, analyze performance, prevent spam, secure our systems, and run our business (under appropriate confidentiality obligations)

These service providers may include companies that provide:

• Website hosting.
• Analytics.
• CRM tools.
• Email delivery and marketing.
• Chat and messaging tools.
• Spam prevention.
• Security monitoring.
• Form processing.
• Scheduling.
• Cloud storage.
• Project management.
• Business operations.
• Accounting or payment processing.
• Professional services.

These providers are authorized to use information only as needed to provide services to us or as otherwise permitted by law.

Business Operations

We may share information with contractors, consultants, advisors, vendors, or team members who need access to the information to support our business or provide services.

Legal, Safety, and Compliance

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests.
• Enforce our agreements or policies.
• Protect the rights, property, or safety of Linchpin, our clients, our users, or others.
• Detect, prevent, or address fraud, spam, abuse, security incidents, or technical issues.
• Respond to lawful requests from public authorities.

Business Transfers

If Linchpin is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate protections.

Client Services and Data Processed for Clients

Linchpin provides web design, development, support, consulting, and technology services to clients. In some cases, we may access or process information on behalf of our clients through client websites, applications, hosting environments, analytics platforms, ecommerce systems, CRMs, email platforms, or other tools.

When we process information on behalf of a client, we generally do so as a service provider or processor under the client’s instructions. In those situations, the client’s privacy policy, agreements, and instructions govern how that information is collected, used, and retained.

This Privacy Policy applies to Linchpin’s own website, business operations, and direct communications. It does not describe every way our clients may collect or use information through their own websites, platforms, or services.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, manage business relationships, provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

Retention periods may vary depending on the type of information, how it was collected, the purpose for collection, our legal or contractual obligations, and operational needs.

For example:

• Website logs and security records may be retained for security, debugging, and operational purposes.
• CRM records may be retained to manage business relationships and communication history.
• Proposal and client-related records may be retained for business, accounting, legal, and contractual purposes.
• Marketing subscription records may be retained until you unsubscribe or request deletion, subject to our need to maintain suppression lists or compliance records.
• Backup copies may remain for a limited period before being deleted according to our backup practices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

Your Choices and Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request information about how your information is used or shared.

To make a privacy request, please contact us using the information below.

We may need to verify your identity before responding to certain requests. We may also retain information where required or permitted by law, including for legal, security, fraud prevention, accounting, contractual, or legitimate business purposes.

United States Visitors and State Privacy Rights

We do not sell personal information.

We do not knowingly share personal information for third-party cross-context behavioral advertising in a way that would be considered a “sale” or “sharing” under certain U.S. state privacy laws.

Some U.S. state privacy laws may provide residents with additional rights regarding personal information. If those laws apply to your information, you may have the right to request access, correction, deletion, portability, or additional information about how your personal information is processed.

You may contact us using the information below to exercise applicable privacy rights.

International Visitors

Linchpin is based in the United States. If you access our website or communicate with us from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in those countries may differ from the laws in your location. Where required, we will use appropriate safeguards for international transfers of personal information.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, plugins, embedded content, or services that we do not own or control.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Third‑Party Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, you can contact us at:

Linchpin
Email: [email protected]
Website: https://linchpin.com

You may also contact us through the forms or contact information available on our website.